All questions related to your profile and managing it

• How can I change my password? 482
• I play in several clubs, can I have a single login? 326
• I have a single account across several clubs, how do I choose which club to display? 277
• A family member wants to become a member, can I add them? 229
• How do I book for a family member? 82
• I've lost my password. How can I recover it? 315
• How do I change my profile photo and information? 68
• I have several accounts: how do I merge them into a single login? 109
• How do I change the site language? 84
• How do I set my personal access code? 94
• My data: download, leave the club, delete my account 101
• How do I become a club member online? 109

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 242
• Why are some cells pink on the board? 452
• How can I make a booking 1024
• How can I book with a guest? 338
• How can I edit a booking? 267
• How can I delete a booking? 366
• All courts are occupied. Can I join the waiting list? 153
• What payment methods are available to me for a booking? 176
• How to create an open booking 115
• How to join an open match 104
• Where can I find the court access code (door code)? 84
• How do I withdraw from an open match? 111
• How do I view my booking history? 83
• How do I see the weekly schedule? 87
• How do I find and book at another club? 103

How do I register for a camp or a school?

• Sign up for a tennis lesson 185

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 93
• How do I pay for a booking with my wallet? 90
• How do I split the payment with my partner? 71
• How do I use my restaurant vouchers? 88
• How do I view and pay my invoices? 85
• How do I download my certificates? 99
• How do I send money from my wallet to another member? 115

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 86
• How do I join my club's WhatsApp groups? 92
• How do I take part in the Défi-Plugin (challenge tournament)? 83

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 167
• How do I turn on dark mode? 92
• How do I install the Plugin.ch mobile app? 99
• How do I choose the notifications I receive on my phone? 115
• Where can I find the messages sent by my club? 96

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 109
• The administration home page 94

• Manage access 111
• Manage membership cards 101
• Manage clubhouse 80
• Manage restaurant credit 77
• Manage email sending 85
• Manage invoicing 104
• Manage member groups 92
• Manage registrations 91
• Manage special days 101
• Manage offers 100
• Manage online payments 100
• Manage billing regions 97
• Manage the club manager 86
• Manage challenge tournaments 90
• Manage RFID validation 95
• Manage general settings 91
• Setting up the accounts (general ledger) 98
• Configure EBICS: connect Plugin.ch to your bank 100
• Gate access log 97
• Manage multiple buildings 129

• Create a new court 102
• Manage court groups 119
• Manage booking periods 104
• Manage court usage 104
• List, edit, or delete a court 100
• Manage sports 109
• Close courts 114

• Create a new season 99
• Edit or delete a season 101
• Open the winter season by copying last season 98
• Link a sport to a season 145

• Manage recurrence authorizations 113
• Manage restrictions 94
• Manage subscription type 107
• Create booking prices: per session or per season 86
• Check rates with the rate grid 128
• Manage non-member and pay-as-you-go deductions 130
• Booking without a subscription: the guest subscription 137

• Create an item 91
• Assign an item to a member 93
• Edit or delete an item 68
• Delete an item assigned to a member 103
• Import linked items from Excel 124

• Display the member list 102
• Create a new member 111
• View a member's detailed information 98
• Display a member's operational data 83
• Manage member subscriptions 101
• Import member data 98
• Print member cards 100
• Print and export the member list 84
• Charge an item to a member or a group 105
• Link a member to a group 95
• Edit and delete a member 92
• Search for a member 99
• Managing duplicates: merging two profiles 104
• Managing units to be deducted: personalised hours and non-members 131
• Manage Swiss Tennis licenses 121
• Topping up a member's wallet 123
• Find and reactivate a removed member 112
• Issue a certificate for a member 108
• Managing families 114
• Handling erasure requests (GDPR) 108

• Add a new sponsor 104
• Invoice sponsors 121
• Re-invoice sponsors 97

• Assign and remove a role 114
• Roles and access: create and edit a role 84

• Activating the Lessons module 115
• Creating lesson items 96
• Create, edit, and delete a lesson 87
• Manage lesson groups 94
• Manage lesson enrollments 98
• Prerequisite 102
• Invoice and reminder texts 114
• Teachers' schedule 115
• Grouped payments of registrations (basket) 103
• Change the rate of a registration 130
• Copy a lesson for the next season 105

• Complete management of equipment rental 103

• Find old invoice groups (archives) 89
• Invoice considerations and display 97
• Create invoices 106
• Send invoices by email 103
• Manage payment reminders 91
• Print invoices 92
• List and search invoices 93
• Edit and delete invoices 84
• Invoicing a membership fee or an item: what's the difference? 107
• Automatic reminders for e-mail invoices 95
• Keeping the accounts with the general ledger 132
• Manage family discounts 115
• Import accounts from Excel 115
• Carry an overpayment over to the next invoice 107
• Transit accounts for online payments 81
• How invoice dates are calculated 100
• Annuler une facture ou une ligne déjà comptabilisée 141

• List of bank payments 89
• Processing via bank files 98
• Process a manual payment 95

• Process installments 94

• Managing bookings in the schedule 112
• Configure and use open matches 110
• Manage the set times 92
• Create a promo code and use it 71
• Refund a fixed-hour session that was released and taken again 120
• Moving a booking and creating a recurrence in the schedule 112
• Creating and managing recurrences 115
• The weekly view and the all-sports view 115
• The cash journal and the history of a booking 116
• Manage cash register prices 124
• Offering items with a booking 104
• Deleted bookings and deletion records 109
• Replace a player on a fixed hour 121
• A fixed hour cannot be added: nothing is displayed 119

• Manage automatic emails 102
• Sending bulk emails 104
• Manage messages 96
• History of sent emails 95
• Writing an e-mail with the editor 105
• Birthday and inactive member e-mails 103

• Manage challenge tournaments 103

• Enable partner search 115

• The statistics dashboard 91
• Invoicing bookings from the statistics 105

• Access the program 111
• Booking by a member 128

• Creating and configuring a lesson 103
• Sign up for a tennis lesson 93
• Managing registrations (administrator) 98
• Managing groups and the schedule 102
• Tennis lesson invoicing 99
• Invoicing check and Youth and Sport export 90

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 126
• Adding and editing an employee 106
• Special cases: minor salary, young people, pensioners, LPP 104
• Running the monthly payroll 98
• Entering a compensated absence (army, maternity, illness, accident) 99
• The 13th salary and holidays for hourly employees 103
• Paying salaries and reconciling them with the bank 103
• Correcting an approved payslip 109
• Salary certificates and annual lists 97

You'll find all the questions about booking without an account

• How can I book if I don't have an account 934
• Where can I find available courts in my area? 197
• How can I edit/cancel my booking if I don't have an account? 206